This Privacy Policy describes how Bear Mechanical ("we", "us", "our") collects, uses, and protects information you provide through our website, service request forms, phone calls, and text messages.
Information We Collect
When you submit a service request or otherwise contact us, we collect information you provide such as your first and last name, service address, phone number, email, service need, and any photos or descriptions you attach. We also collect your consent selections (including opt-in to receive SMS/text messages).
How We Use Information
We use submitted information to schedule and provide HVAC service, to prepare and follow up on quotes and appointments, to send transactional messages (appointment confirmations, technician arrival updates, quotes, invoices, and service follow-ups), and to communicate with you about your account or job.
SMS / Text Messaging
If you opt in to receive SMS messages from Bear Mechanical, you will receive service-related text messages at the mobile number you provided. Message frequency varies based on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at 518-729-2327.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS opt-in data is used solely to communicate with you about your service request, appointments, quotes, and account with Bear Mechanical. See our SMS Terms & Conditions for full details.
Sharing
We do not sell customer information. We may share the minimum information necessary with service providers who help us operate our business (for example, our CRM, dispatch software, or financing partner if you apply for financing). These providers are contractually required to protect your information and use it only to provide services to us. As noted above, mobile phone numbers and SMS consent data are never shared with third parties or affiliates for marketing.
Data Retention & Security
We retain your information for as long as needed to provide service and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect the information you share with us.
Your Choices
You may opt out of SMS at any time by replying STOP. You may request that we delete or correct your information by contacting us at the number below.
Contact
Bear Mechanical · 77 Troy Rd, Suite 2, East Greenbush, NY 12061 · 518-729-2327. Contact us with any questions about this policy.
Last updated: 2026. This policy applies to information collected through this website and Bear Mechanical's messaging channels.